Privacy Policy

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Emerald Health PLLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

Name, email address, phone number, and physical address
Payment information when you make a purchase or request services
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

IP address, browser type, and device information
Website usage patterns and analytics
Cookies and similar tracking technologies

Customer Communication Information

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about inquiries, appointments, and important updates
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

You may cancel SMS notifications at any time by replying STOP
You will receive a final confirmation message
No further messages will be sent unless you re-opt in
Opt-out requests are processed within 24 hours

Message Frequency & Content

Message frequency varies based on your interactions with our practice
Messages relate directly to services you have requested
We do not send promotional content without specific consent

Help & Support

Reply HELP for assistance
Or contact us at: [email protected]
Customer support is available during regular business hours

Carrier Information

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors supporting essential services (such as customer service or SMS delivery), but text messaging originator opt-in data and consent will never be shared for marketing purposes.

We implement strict data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

Third-party vendors assisting in operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for delivering messages you have consented to receive

All service providers are contractually obligated to maintain confidentiality and data security.

Legal Compliance

When required by law or legal process
In response to valid law enforcement requests
To protect our legal rights

Business Transfers

In the event of a merger, acquisition, or sale of assets

In all cases, text messaging originator opt-in data and consent are excluded from sharing, except with authorized SMS delivery providers.

5. Data Security

We implement reasonable security measures, including:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication systems
Regular security assessments
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup and disaster recovery systems

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic
Remember user preferences
Improve website functionality
Measure service effectiveness

You may control cookies through your browser settings. Disabling cookies may limit certain website features.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt out of marketing emails via the unsubscribe link
Opt out of SMS messages by replying STOP
Withdraw consent at any time
Request information about how your data is processed
File a complaint with a supervisory authority if applicable

To exercise your rights, contact us below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Emerald Health PLLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The most current version will always be available on our website with the updated effective date. Significant changes will be communicated via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy, contact:

Emerald Health PLLC
Phone: 828-544-1018
Email: [email protected]
Website: www.emeraldhealthdpc.com